Overview
At Shoppers Hub, we are committed to providing high-quality products that meet your expectations. We understand that sometimes you may need to exchange a product due to a size issue or if you receive a damaged item. Please review our exchange policy below.
1. Eligibility for Exchange
Size Exchange: If you need a different size, you can request an exchange within 24 hours of receiving your order.
Damaged or Defective Items: If you receive a damaged or defective product, please contact us within 24 hours of delivery to arrange an exchange.
2. Exchange Process
Step 1: Contact our customer service at Email: contact@shoppershub.in or WhatsApp: +91-9667227371 to request an exchange. Please provide your order number, the reason for the exchange, and any supporting details, such as photos of the damaged item.
Step 2: Once your exchange request is approved, we will provide you with instructions for returning the item.
Step 3: Pack the item securely in its original packaging and ship it back to us using a traceable method. Please note that shipping costs for the exchange are the responsibility of the customer.
Step 4: After we receive and inspect the returned item, we will process the exchange and ship the new item to you. If the requested size or item is unavailable, we will offer a similar product of equal value.
3. Shipping Costs
Customer Responsibility: Customers are responsible for the shipping costs associated with sending the item back to us for exchange.
Replacement Shipping: We will cover the shipping costs of sending the exchanged item back to you.
4. Non-Returnable Policy
No Returns: We do not accept returns for refunds or credits. Exchanges are only allowed under the conditions specified above.
5. Contact Us
If you have any questions or concerns about our Exchange Policy, please contact us at:
Shoppers Hub
Website: www.shoppershub.in
Email: contact@shoppershub.in
Phone: +91-9667227371